"Clock error" on Versa's display

[Catfoxx23]

My main screen on my versa shows a "clock error". My other screens are addressable, but I can't do an update or load a new screen. I have a note 5, and I've never had this problem. I've messed w/ this for hours, charged it, turned it on/off, I'm just trying to figure out what I should I do. I like this watch, I don't want to get complicated. Any ideas?

Moderator edit: updated subject for clarity

[Anieka]

What a mission to contact them - the chat service is now only for premium users.(I used it 2019 just after I got my watch as it also had problems and that time they replaced it after just having a 10 min chat,this time the service was useless)
I checked my emails and this was the email address I used - https://contact.fitbit.com
Good luck - the support is not very helpful - they are just going to tell you to restart the watch

Mine eventually just unfroze and worked again

[Caral1]

I have had the same clock face problem. I’m sure this has happened because of an iso update.  I ended up closing the Fitbit app on my phone then turning off the blue tooth. Then turn Bluetooth back on. I had my Versa on the charger at the time, as soon as I turned the Bluetooth on the Versa was updating. 

[DaveyChar]

I have a Clock Error which says go to app and try another clock. I keep trying to connect to WiFi but it keeps timing out. The Wifi in setup on the phone says it’s connected but it will not display time or doo anything else?

[Ann133]

I still have the same problem.  Fitbit has no fix since the firmware last november ruined my fitbit

Sent from Yahoo Mail on Android

[GigiN]

Restarting the Fitbit worked great. Thanks so much!😁

[JuanJoFitbit]

@GigiN Thank you for participating in our Fitbit forums. I'm so glad to hear that your Versa's screen got fixed after restarting it. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you around.