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"Data not cleared sync and try again" message

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‎10-10-2020 22:19 - last edited on ‎10-11-2020 12:37 by Fitbit Moderator

‎10-10-2020 22:19 - last edited on ‎10-11-2020 12:37 by Fitbit Moderator

Data not cleared sync and try again is appearing on my Fitbit Versa lite.. I don't know how to get over it. Can any help be provided ? I have removed gadget from all devices. Done factory reset. Tried configuring with other device, however could not configure as the "Data not cleared sync and try again" appears and does not get attached to bluetooth .. Help Help...

 

Moderator Edit: Clarified subject

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‎10-11-2020 12:12

‎10-11-2020 12:12

Hi @Kowshikram, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the message your Versa is currently displaying is because the firmware version update of your device wasn't completed after the factory reset process. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed.

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