"Device busy" message in music transfer

[thequestionman]

When I go to transfer music files to my versa I keep getting a notification that the "Device is busy." What device is it referring to, my computer or my versa? and how can I fix it?

Moderator edit: updated subject for clarity 

[HeydyF · Accepted solution]

Hey @thequestionman, how are you today? Since I'm not really sure if that message is referring to your computer or to your Versa, I'd like you to first, review the following requirements:

- Make sure that you followed the steps in this help article: How do i listen to music and podcasts on my Fitbit watch?

- Make sure that your Wi-Fi network is working correctly and that your network type is compatible with your watch.

- After you verify the network is compatible, plug your watch into the charger and make sure it’s in range of your Wi-Fi network. For a stronger Wi-Fi connection, move your watch closer to your router.

- Wi-Fi won’t work on your watch when the battery level is below approximately 25%.

- To download personal music and podcasts, your watch and computer must be connected to the same Wi-Fi network. Follow the steps below to verify your devices are connected to the same network and then try again to download your playlists:

1. From the Fitbit app dashboard, tap or click the Account icon 
2. Tap or click Wi-Fi Settings.
3. Make sure your watch and computer are connected to the same network. To see which network your computer is on, click the Wi-Fi symbol 
4. If your watch and computer are connected to different networks, manually connect your watch to the same network as your computer. Return to the Wi-Fi settings screen in the Fitbit app, tap the network name, and tap Connect.
5. Open the Music app on your watch and then tap Transfer Music to try again. Note that it may take up to a minute for your playlists to appear on your computer's screen. 

If you still have trouble downloading your playlists, complete the steps below:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Sync your Fitbit watch with your dashboard: 
   1. From the Fitbit app dashboard, tap or click the Account icon 
   2. Tap or click Sync Now and wait a few moments for your watch to sync.
3. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
4. Open the Music app on your watch and then tap Transfer Music. 
5. Remove all other Fitbit devices from your account and try again to download your playlists.

If after that, the issue persits, please let me know! 😉 

[thequestionman]

Thanks! I just tried some of the troubleshoots and it worked. 

[HeydyF]

Thanks for the update @thequestionman! Sounds pretty cool that you can transfer music to your Versa now. If you have further questions or comments, please let me know! 

Have a nice day! 

[Jinx99]

I've tried all of the suggestions and I am still getting "device busy" when I try to transfer music to my versa. I am so frustrated. Please help. 

[HeydyF]

Hey @Jinx99, it is great to see new faces around! Don't you worry, I'll be glad to assist you with this, but first, could you please tell me where are you getting or where are you looking the message "device busy"? Also if you could post a screenshot, it'll be great, so I can further investigate this. 🙂 

I'll be around! 

[JMVD]

Versa fully charged

Phone, laptop and Versa all connected to the same WiFi

First method did not work

Restarted my phone, went through the steps and still says my device is busy.

Please help me with this

[nkrcube]

in >1yrs since i bought this watch i have never managed to transfer music. always hoping the new update will fix it but never happened. these steps don't work watch is "busy" restarted and everything, even reset to factory settings and nothing. Don't understand why you didn't simply include a way to transfer via usb... so simple

[karenpatros]

I listen to podcasts how can I transfer them to my versa

[acasey]

i've had the same problem. i cannot transfer any music of any sort from any app, including my personal music. i've wasted various hours on hold going through the same steps repeatedly. i would just like an update or some solution. at this point i feel fitbit has been a total waste of our money. 

[nkrcube]

I just returned the watch and got a galaxy watch, never had any problems
not getting notifications (fitbit was a hit or miss, needs constant
rebooting), music transfer is super easy, navigation is snappy. The
fitbit's battery life is better however.

[Parkersspace]

Nkrcube, hmm now I think i should change thanks for posting your experience with the other brand.