help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"No Device Found"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-19-2019 12:12

‎10-19-2019 12:12

I've had my Versa since it was released about 1.5 yrs ago. Recently, when I open the app to sync it, at the top where it usually shows the progress bar I get an alert that states "No Device Found". In order for me to resolve this issue, I have been "forgetting" the watch in the app itself and setting it back up. TBH, this is getting old and cumbersome. Has anyone had this issue before?

 

I have done ALL the things; uninstalling & reinstalling the app, Bluetooth on/off, resetting the watch...I can't think of anything else besides getting a new watch. Any help would be appreciated. 

Back on the bandwagon; Versa, Pixel 2 XL
Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-19-2019 13:35

‎10-19-2019 13:35

Hi @faerieflyinfree , theis message is normal if you've been out of BT range form your phone for a while, get that message also once and a while. In the dashboard of your Fitbit app, swipe down the Today bar untill you see the watch icon, press that and sync with your Versa manually or just wait a while until Fitbit has found your device again. Works always for me, regards kuzibri 

Best Answer
0 Votes

‎10-19-2019 20:22

In response to SunsetRunner

‎10-19-2019 20:22

Hello @faerieflyinfree you are posting in the Versa support forum and asking about the fitbit app on your unknown phone. 

May i ask what device the Fitbit app is on? This way we might be able to give specific help or at least know which board to search for a solved answer. 

Best Answer
0 Votes