"No measurements" on HR tile

[Ferdimage]

Hi, got my versa today as a gift and have been using it for a few hours.

The HR monitor is working, but on the Fitbit app it showing "no measurements".

Logged in on the official website and the dashboard is displaying the HR log.

Can someone help with getting the information log on the app?

Thanks

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Ferdimage.

Congratulations on your new Fitbit Versa! I appreciate your participation in the Forums and sharing your concern about the heart rate tile on the Fitbit app showing "no measurements". Thank you for confirming that the heart rate monitor is working and you can see the information on the website.

I recommend restarting the app and your phone. Sometimes when you click on the tile it takes some time to load the information. I also recommend checking this post with instructions which helped some users to resolve this issue.

Please keep me posted.

[Ferdimage]

Thank you for your assistance, the log started to show on the mobile app after 24 hours.

[LiliyaFitbit]

Hi @Ferdimage, thank you for your reply. 

I am glad to hear the heart rate log started to show on the mobile app after 24 hours. Thank you for your time and efforts. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience.