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"Notification service error" error message on my Versa

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‎02-25-2020 20:17 - last edited on ‎02-26-2020 03:22 by Fitbit Moderator

‎02-25-2020 20:17 - last edited on ‎02-26-2020 03:22 by Fitbit Moderator

Facing major issues with notification service on one plus 6 (compatible device) with my versa 2. If I reinstall the app and give permissions, the notification service continues for about half a day, and then again stops. And the only way to get it started again is to uninstall and reinstall the app. This issue persists if I put versa on sleep or DND as well, notifications don't restart unless app is reinstalled. Really disappointed.

 

 

Moderator edit: updated subject for clarity

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‎02-26-2020 03:21

‎02-26-2020 03:21

@Adityak, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa stops from receiving notifications after you re-installed the app.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After trying these steps, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎02-26-2020 18:04

In response to JuanJoFitbit

‎02-26-2020 18:04

Have already followed all the steps mentioned in these help articles. Issue persists. Tried clearing cache, rebooting phone. Notifications still work temporarily and require an app reinstall everyday to get it working 

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