help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Notifications service not running" error on Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2019 09:52 - last edited on ‎09-19-2019 08:46 by Fitbit Moderator

‎09-18-2019 09:52 - last edited on ‎09-19-2019 08:46 by Fitbit Moderator

Purchased the Versa 2 model today and when tried to connect to notifications on app it shows the "notifications service not running" error. I have unistalled and reinstalled the app and it worked.. but when the phone and internet and watch gets disconnected with each other I'm facing the same issue again. 

 

Please help

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
7 REPLIES 7

‎09-19-2019 08:45

‎09-19-2019 08:45

@PreethiSodum it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the notifications feature can't be set up. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know what is the brand and model of your phone.

 

In the meantime, I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎09-19-2019 08:49

In response to JuanJoFitbit

‎09-19-2019 08:49

Hi @JuanJoFitbit ,

I have tried all the ways and it didn't work.

 

My mobile is One Plus 6T.

 

Please resolve ASAP, because yesterday I have purchased Fitbit and new Versa 2 model.

Best Answer
0 Votes

‎09-21-2019 10:17

In response to PreethiSodum

‎09-21-2019 10:17

@PreethiSodum thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎09-22-2019 00:16

In response to JuanJoFitbit

‎09-22-2019 00:16

Thank you

Best Answer
0 Votes

‎09-24-2019 09:54

In response to PreethiSodum

‎09-24-2019 09:54

@PreethiSodum You are welcome!

 

By the way, I'm sorry for the late response. However, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎09-24-2019 10:28

‎09-24-2019 10:28

1) Disable the battery optimization for the Fitbit app

 

2) Lock Fitbit app in multitasking switcher 

Fitbit Versa 2
Note 10 Aura White | Galaxy Watch 3 Silver | Buds+ White
Best Answer
0 Votes

‎09-24-2019 10:40

In response to JuanJoFitbit

‎09-24-2019 10:40

After my last update the notifications stopped on my versa. I have tried all of the troubleshooting solutions listed. Please help! 

Best Answer
0 Votes