"Notifications service not running" message on Oneplus 6

[Rahul_01]

My app shows error every time that Notification service not running. A phone restart is required to re-enable notifications on your tracker.

But after restarting of my phone, problem is still remain and not resolved. Now every time phone connectivity lost and i didn't get any notifications from my watch.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Rahul_01, welcome to the Community Forums. I'm sorry for my delayed response.

Thanks for the information provided, and I'm sorry that the notifications are now not working on your Fitbit device. Let's work on this together. First of all, let me share that if your phone is running Android 8.0+,you’ll receive a Fitbit Sync Service notification on your phone to let you know you that the Fitbit app is running in the background, even if you close the Fitbit app. To hide this notification, please do the following:

1. Press and hold the notification.
2. Turn off the notification. 
3. Tap Done. The Fitbit app continues to run in the background, but you won’t be notified.

Now, regarding the notifications, please make sure the Fitbit app and your Versa are updated to the latest version. Also, hold the left button on your device to verify that the notifications are turned on. If the issue persists, try removing your Versa from the Bluetooth settings and setup the notifications one more time.

Keep me posted.

[giantganapathy]

Hi Lizzy, I've done all of this since last evening. I'm also on one plus and not getting any notifications. Getting the error that I need to restart my phone. Im seeing the forums and see that this is a chronic issue. 

I just bought the versa lite yesterday and this is very frustrating. 

[Kartheekpalla]

Hi Lizzy,

The same issue for me as well. I've done all step what you shared above link. I'm also on one plus 6 users and not getting any notifications. Getting the error that I need to restart my phone.

[Kellyb-1989]

Hello, i have also the same problem. I have a Samsung 5.1 plus. I followd all the steps that I could find on the internet, but nothing is working

[giantganapathy]

Quite amazing that this is a company that is doing 1 billion+ in revenue with such a shoddy product and an even worse customer support. 

[LizzyFitbit]

Hi @giantganapathy and @Kellyb-1989, welcome to the Forums. @Kartheekpalla, it's nice to see you around. I'm sorry for my delayed response.

Thanks for letting me know that you're getting that error message even after trying the steps posted above. I understand how important is to get the Fitbit app working correctly, and I'm sorry that you're having this experience. Our team is aware of this situation and they're working to bring a solution to all of you. Your feedback will not be taken for granted.

If you have another question, feel free to let me know.

[Levi_Gall]

Hy,

is there an Eta for a software update?

i tried every solution found on discussion topics about this "notification service not running" issue.

i also use a Oneplus 6 phone( with Ionic watch now), which worked well at notifications with my previous watch( xiaomi).

it seems to me that somewhere is a bug in the app,and any solution given is just a temporary fix.

after a few hours the problem comes back.

thanks.

Levi

[LizzyFitbit]

Hi @Levi_Gall. Welcome to the Forums.

I appreciate you for the time spent while trying the steps posted above. I understand your thoughts about this situation, and I'm sorry that you're having this experience with your Ionic. Currently there isn't a time frame when the fix will be available, but our team will continue working on this to bring a fix to everyone that has been affected. Once I have more details, I'll update you here.

See you around.

[Kvvsurendra]

I'm OnePlus 6 user previous versions worked better after the update notifi stopped on my ionic but i can still get test call

[lcadby_80]

I had the same issues and I have found that by having the sound on (it's as low as it can go) the notifications come through as normal. However if the phone is on silent or vibrate they do not work! Hope this helps some of you. 

[LizzyFitbit]

Hi @Kvvsurendra, welcome to the Community. @lcadby_80, it's nice to see you here. I'm sorry for my delayed response and let me help you with your inquiries.

Thanks for taking the time to share that you're having the same experience. I understand how you may be feeling about the notifications not working, I'm sorry that you've gone through this situation. Our team continues investigating this issue to bring a solution to all our users, and while there aren't more details when the fix will be available, be sure that your comments haven't gone forgotten and will be passed along to our team.

@lcadby_80, I appreciate your efforts and I'm sure other users will find your post very helpful.

I'll be around if you have another question.

[Madhu_Bangalore]

I am also facing the notification issue with my oneplus and versa 2, its really frustrating please let me know when we may expect the solution or is there any work around till the issue is fixed.

[RamAcharya]

I am also facing the notification service not running issue on my ionic. Reading the Fitbit forums, it doesn't look like there has been an update to this. I've had problems with my Fitbit from day 1- transferring music is such a pain, the straps are not easy to get(India) and on top of that the entire experience of having an expensive smartwatch ! A big disaster in my opinion.

[giantganapathy]

My first fitbit was a versa lite, which I handed over to my wife and I bought a Versa 2. Same issues with notifications on both with my Oneplus 6. 

About 5 days ago, I dug up a post which threw some light on how to get the notifications activated, especially on a one plus. Since I'm unable to locate that original content, I am paraphrasing to the best of my memory: One Plus devices have some serious battery saving optimisations built in. Hence, it's all about going and making a small change in the settings of your device. I did exactly that, and since then, I've been getting notifications (so much, that i've had to enable the 'do not disturb' on the versa now and then). Now here is the step by step guide to what helped me; 

1. I uninstalled the app first and then reinstalled it (you can also open settings, apps and notifications, choose fitbit, open storage and cache and clear storage)

2. Then re-login, into the app and connect the device with your phone via the fitbit app

3. Go to settings on your phone, select 'apps and notifications', select 'app info' and then select the fitbit app in the list of apps on your phone

4.  Select Advanced and then select Battery Optimization

5. In all probability, 'intelligent control' or 'optimise' will be pre-selected. 

6. Change it to 'Don't Optimise'

7. Voila! You are done!!! 

PS: Don't forget to enable notifications on the fitbit app. 

Moderator Edit: Word choice