"Oops. Looks like there's no internet connection" on my Versa 2 when using Fitbit App Gallery

[FibTib]

I tried setting up my FitBit Versa 2, and it seemed to go perfectly until i tried to pair it with spotify, or use watch faces. Whenever i try to use these features on the mobile app, it tells me there's no internet connection when there IS internet connection. This means i can't use Spotify or Watch Faces.

Info:

Watch: FitBit Versa 2

Phone: Samsung Galaxy S9 SM-G960U

OS: Android 10

Fitbit App Version: 4.04.2.11

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @FibTib welcome to the community, I will move your post to the Versa 2 board where I'm confident community users will be happy to assist you.

Cheers

[MarreFitbit · Accepted solution]

Hi there, @FibTib. Welcome to the Fitbit Community Forums. It's sad to hear that you cannot download apps or clock faces on your Versa 2. Thank you so much for all the details provided in your post. I'll do my best to help you with this! 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

• VPN
• AdBlock software
• Security software
• Private DNS

@Gr4ndp4 Thank you for moving the post and keeping the forums organized. 

Hope you guys have had a great Christmas! 

[FibTib]

@MarreFitbitthank you so much. The cause for this seemed to be my Ad blocking DNS, as I disabled it and I could use the full functions of the app again.

[MarreFitbit]

@FibTib Awesome! I'm glad to hear that the steps provided did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!