"Oops. Looks like there's no internet connection" when picking watch faces and apps

[IH8Usernames]

I keep getting this message when browsing apps or clock faces for my versa. As you can see, I have an internet connection that works just fine. For some reason though, after a few minutes I start getting this error. Sometimes retrying will fix the problem, other times I have to back out of the app entirely for it to begin working again. This doesn't effect my ability to use my Versa, but it's not a good user experience. 

Turning mobile data on and off does not help. 

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? Does this occur with mobile data or when you're connected to a WiFi network? In the meantime I receive your answers, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Reboot your mobile device.
4. Reinstall the Fitbit app.
5. Login using your account credentials.

Let me know if further assistance is needed and if you have any additional questions. I’ll be waiting for your reply.

[Randommg]

I am having the same issue with Fitbit app 3.25, Android 10 with July security patch, and versa 2 version 35.70.8.0. I have done all the above and still cannot get the app to connect to the internet. 

[SunsetRunner]

@RicardoFitbit 

I am using a Pixel 3 with Android 10 - Fitbit app version 3.25

I have done all the obvious steps you mentioned  with no result, either on mobile data or WiFi.

I am not using the affected app functionalities very often, but I noticed this issue after last weeks Charge 4 firmware upgrade. My calendar items were suddenly synced to my Charge 4 after the firmware updare and I normally have that turned off. That is when I noticed.

[Powluzz]

Hi everyone,

I fixed the issue for my device (rooted htc u11). I use Magisk in combination with the module Systemless hosts and AdAway to block ads. Disabling the module and the adaway app resolved the no internet connection problem. So it could be connected to the host file of the device you are using.

[Tammyf228]

 Same issue for me, resolved by disabling Ad away. Simple solution that never occurred to me. Thank you!

[SunsetRunner]

I checked my Adguard log files and found out that calls to trackers are implemented when clicking the watchface, apps or spotify buttons.

This was not present in previous app versions.

Makes me really wonder why I have to disable my adblocker to use an activity tracler...

[Sbhill]

How do you disable that?

[Tammy228]

 click disable ad blocking

[SunsetRunner]

I understand that disabling adblocking is the solution...

But why should I have to disable adblocking to access my Fitbit settings in the first place?

[Tammy228]

original post shows it's a firmware issue? Contact Fitbit? I updated mine before initial setup so i can't say if it's a firmware issue. Not a big deal for me to temporarily disable ad blocking 

[VaticanCameos79]

My Inspire HR was doing the same thing. My son found the problem, my VPN was running. He turned it off and the problem was fixed. I did my changes and turned it back on.

Hope this helps someone!

[Kenzie00]

I'm having the same issue, I tried these steps multiple times but nothing has changed

[Ldkatz38]

I am having the same issue. I have a pixel 3 running Android v. 10. I am trying to set up agenda and won't let me do it. My internet is working too.

[Ldkatz38]

And I do not have any type of as blocker that I know of. 

[roli001 · Accepted solution]

I know that this is an old thread but perhaps my reply will help someone. My Charge 3's display every several weeks (months) stops working and the solution is to change the clock face. That's exactly what I wanted to do today but when trying to change the clock face I received the "Oops. Looks like there's no internet connection", which happened to me the first time.

I couldn't find a solution so I started looking at the phone and I noticed that my VPN adblocker "BLOKADA" was turned on. Once I turned it off, the Fitbit app had no problem changing the clock face. I have added Fitbit to the exemption list on "Blokada".

Check other apps that you have running in the background on your phone and try turning them off one by one. Chances are that one of them is causing the "Oops. Looks like there's no internet connection:. 

[Gryzor]

Ohhh man you saved me. I've been having the same issue, only instead of Blokada I'm using Adaway. Sure enough, when I disabled ad blocking I could access the watch faces...

Seems like the faces/apps server ended up in ad/malicious-related lists. Anyone knows the addresses so we could exclude them? I looked at my hosts file, there's no Fitbit-related entry...

[roli001]

Glad to hear that the information was helpful!

[Swiddow]

This was extremely helpful, as soon as I turned off the wifi on my phone and went to to the apps it worked immediately!

[SunsetRunner]

Thank you so much! I turned off my Blokada and it works. You are the best!

[Wngr]

Spoiler

Turning off private DNS settings fixed the issue for me. I was using adguard DNS for adblocking but I'm assuming a Fitbit DNS is being accidentally blocked.