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"Oops. Looks like there's no internet connection" when trying to download a clock face on Versa 2

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‎05-09-2022 00:47 - last edited on ‎05-09-2022 10:09 by Fitbit Moderator

‎05-09-2022 00:47 - last edited on ‎05-09-2022 10:09 by Fitbit Moderator

Screenshot_20220506-200044_Fitbit.jpg

 

i receive this message whenever i try to download clock faces. this is my second versa. I've uninstalled and reinstalled the app itself and this message still shows up. my Fitbit is up to date (35.72.1.19)

 

How do we resolve this?

 

 

Moderator Edit: Clarified subject

 

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‎05-09-2022 10:13 - edited ‎12-18-2023 09:28

‎05-09-2022 10:13 - edited ‎12-18-2023 09:28

Hi there, @aiysha33. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out and for the screenshot provided. 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎05-09-2022 10:13 - edited ‎12-18-2023 09:28

‎05-09-2022 10:13 - edited ‎12-18-2023 09:28

Hi there, @aiysha33. Welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out and for the screenshot provided. 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎05-09-2022 10:21

In response to MarreFitbit

‎05-09-2022 10:21

OMG! thank you!

it was the private DNS setting that was turned on. I appreciate it because i was confused since it had worked previously.

Best Answer

‎05-09-2022 10:41 - edited ‎11-03-2023 12:00

In response to aiysha33

‎05-09-2022 10:41 - edited ‎11-03-2023 12:00

@aiysha33 Awesome! I'm glad to hear my previous post was helpful. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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