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"Oops. Looks like there's no internet connection" when trying to download a clock face on Versa 2

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‎07-26-2022 03:56 - last edited on ‎07-26-2022 11:45 by Fitbit Moderator

‎07-26-2022 03:56 - last edited on ‎07-26-2022 11:45 by Fitbit Moderator

Versa 2 wont let me access clock faces keeps coming up with,

Oops no internet connection.  The watch is on my wifi so needed help.

I have reset watch Uninstaller re installed turned Bluetooth on and off 

 

 

Moderator Edit: Clarified subject

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‎07-26-2022 11:46 - edited ‎10-14-2024 03:58

‎07-26-2022 11:46 - edited ‎10-14-2024 03:58

Hi there, @RJordan17. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-26-2022 11:46 - edited ‎10-14-2024 03:58

‎07-26-2022 11:46 - edited ‎10-14-2024 03:58

Hi there, @RJordan17. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-09-2022 08:17

In response to MarreFitbit

‎12-09-2022 08:17

This worked for a long time, but over the last few months it stopped being accessible.  I don't have any of the the list on my phone - so what else do you suggest?

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