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"Oops. Looks like there's no internet connection" when trying to download a clock face on Versa

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‎12-12-2022 21:59 - last edited on ‎12-13-2022 12:16 by Fitbit Moderator

‎12-12-2022 21:59 - last edited on ‎12-13-2022 12:16 by Fitbit Moderator

Hello! Long time fitbit user 🙂 

For some reason after the last update I am unable to change my clock face. I gave trouble shoot for weeks and have tried many suggestions but nothing has worked. I keep getting this message.

Help please! 

Screenshot_20221212_215402.jpg

 

 

Moderator Edit: Clarified subject

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‎12-13-2022 12:17 - edited ‎12-13-2022 12:17

‎12-13-2022 12:17 - edited ‎12-13-2022 12:17

Hi there, @AshiemusPrime. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa and the image attached. 

 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

 

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎12-15-2022 03:08

In response to MarreFitbit

‎12-15-2022 03:08

Was able to switch faces for a long time.  Tried to check what you posted, still no changes.  What do you suggest now?

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