"Replacement" sent for Fitbit Versa

[AliGeo]

I could not be MORE disappointed in Fitbit as a company. With all the millions of dollars they make, my "replacement" Versa consisted of nothing except a cheap plastic bag, poor packaging, and most importantly, JUST the watch UNIT itself. No wrist band, no chargers, nothing. It was literally floating in a bag with no care at all.

At LEAST Apple has the decency to send you a WHOLE new replacement if their product craps out on you in less than a year.

So glad ill be making the switch soon. So unfortunate.

[Odyssey13]

Hi @AliGeo  have you updated the app and made sure the Versa has the latest firmware? Let us know how things go for you. As for what you received, you got the heart of the device, the pebble, which will fit in the existing band and work with the existing charger unit. As long as it got there in good shape, you should be fine. Fitbit isn't responsible for the way the package is handled once it leaves their warehouse.

[AliGeo]

You missed entire what I was saying 

[Odyssey13]

@AliGeo  I get your point. Mine was you have a replacement, so does it work. It arrived undamaged, right?