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"Reset failed , Your data was not cleared . Please try later" error

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‎11-26-2019 03:13 - last edited on ‎12-02-2019 16:42 by Fitbit Moderator

‎11-26-2019 03:13 - last edited on ‎12-02-2019 16:42 by Fitbit Moderator

My fibit  versa screen i am seeing the error "Reset failed , Your data was not cleared . Please try later. Please help i tried reseting the device as suggested by the support person. Please help

 

Moderator edit: Subject for clarity 

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‎12-02-2019 16:41

‎12-02-2019 16:41

Hello @AmitK1247, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to my attention and the information that was shared in your post. I was informed by our Support team that assistance was provided by them regarding this situation, therefore, my best advice for you at this moment will be to contact them back if you require further assistance or if you have any additional questions about the information that was provided by them.

 

Don't hesitate to contact me back if you require further assistance, I'll be around. 

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‎06-25-2020 20:46

‎06-25-2020 20:46

I am having the same issue and the touch screen is also not usable. What is the support email?

 

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