"This app requires internet permission" message on screen.

[Jimrich]

Have a X with red circle around  with notation underneath that says “this app requires the internet permission to be granted. Cannot get this message off my watch screen. Have not tried to install any apps.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Jimrich, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have taken the time to report this situation to us. At this moment, in case you haven't done it yet, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and then sync it with the Fitbit app. If the message does not disappear, my best recommendation would be setting up the Versa as a new device to reset the connection between the phone and your watch. Don't worry, none of the information already stored in your account will be deleted. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know the outcome! 

[spolk77]

It’s is ridiculous that we have to do this in order for this expensive smartwatch to function. I’ve had this watch almost a year and I’m not really enjoying this watch as I really wanted to. 

[MarcoGFitbit]

Hello @spolk77 I hope you're doing well, thanks for joining the conversation. 

I appreciate you have joined us; tell me, are you experiencing the same issue? Have you tried the troubleshooting steps provided above? Are you wearing a Versa or a Versa Lite? Which other troubleshooting steps have you tried so far? This information will be very helpful for us to check this further and determine what we should do. A screenshot will be very helpful as well. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Rumblestinskin]

Hello,  I have this issue and tried the troubleshooting steps and this is still on the screen.  It all started when a message on the screen stating I had nothing in my wallet appeared and I could not get rid of it. Tried to reboot my fitbit but it wouldn't let me do that so I added a card.  Then I had to make a purchase because  I couldn't get the card off my screen.  It was after making a purchase that the internet message appeared on my phone and now won't go away.