help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"This clock cannot be installed on your device"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2018 22:46

‎07-30-2018 22:46

Just bought a new Versa (One for my husband as well) and very frustrated. Tired every clock from the Fitbit app on Windows 10 and on the watch itself and keep getting "This clock cannot be installed on your device" for EVERY SINGLE FACE!!!

 

The device is paired to my computer using bluetooth and works well for syncs and updates so that can't be the problem. Can't use wireless as the room we are in simply won't connect to the Versa's weak wireless signal. All our other devices in this room (2 mobiles and a tablet and a laptop) all connect to wireless quite fine. Just the Versa can't.

 

Anyone got any ideas other than take it back?

Best Answer
1 REPLY 1

‎07-31-2018 01:23 - edited ‎07-31-2018 01:27

‎07-31-2018 01:23 - edited ‎07-31-2018 01:27

It sounds as if the app is having problems connecting to the Versa to install a clock face .when I get this message I usually also get a message saying my Versa is not connected to the app .

 How to fix this - I'm not really sure. What works for me is to bring the app back to its home screen. Take a walk or wave my arm, the tracker will try and connect to the app. Once I see the steps increase I then try loading the clock. 

WiFi will help with the larger clocks but is not needed .

 

As for Wifi your phone or computer needs to be connected to the same network that you want to setup the Versa to .The app will communicate the wifi settings through the Bluetooth and the Versa will try and connect. If it fails the app should display the reason for the failure, if the Versa knows the reason. 

Best Answer