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"Unable to connect to Versa"

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‎06-23-2019 20:17

‎06-23-2019 20:17

Can anyone help me?

 

"Unable to connect to Versa"

"Error connecting with Versa. Please make sure that your Fitbit is nearby and switched on and then please try again."

 

Can anyone advice why is Versa behaving like it does not detect it even when it is already paired.

Device: Samsung Note 9

Versa.

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5 REPLIES 5

‎06-24-2019 08:08

‎06-24-2019 08:08

@jampalha7 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it can't be set up. Thank you for letting us know that you have a Samsung Note 9, which is a compatible device.

 

Please make sure that your mobile device has the most recent Fitbit app version installed. If the app is up to date, please try the troubleshooting steps that are listed in this help article and see if your watch syncs properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-25-2019 00:23

In response to JuanJoFitbit

‎06-25-2019 00:23

Hi Juan, i think fitbit need to improve alot the link was an error link Error: Error ID: 1067616541-5545 (-1729621941)
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‎06-25-2019 06:50

In response to JuanJoFitbit

‎06-25-2019 06:50

what about when it tells you this and your fitbit is synced and right next to the device

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‎06-25-2019 23:24

In response to katmcviking

‎06-25-2019 23:24

Still i dont find the link helpful this is like exist with about attending to u, tell me about dedicated support. FitBit is not cheap too.

Can anyone help me?

 

"Unable to connect to Versa"

"Error connecting with Versa. Please make sure that your Fitbit is nearby and switched on and then please try again."

 

Can anyone advice why is Versa behaving like it does not detect it even when it is already paired.

Device: Samsung Note 9

Versa.

 
 
 
Best Answer
0 Votes

‎06-25-2019 23:41

In response to jampalha7

‎06-25-2019 23:41

"This app cannot be installed on your device. Your device is not connected."

Please advice i bought Versa not to troubleshoot for value. But to my convienece of less self support but looking forward as a user not a IT tech troubleshooter.

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