help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Unlock with Your Phone" message during set up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-07-2019 02:14 - last edited on ‎12-08-2019 08:43 by Fitbit Moderator

‎12-07-2019 02:14 - last edited on ‎12-08-2019 08:43 by Fitbit Moderator

Hi,

I've just received a Warranty replacement and while attempting to set-up and the phone displays "Enter the number on your Versa's display" the phone wakes-up and displays "Unlock with Your Phone".

I've tried the soft and hard reset and described in other threads on here, no change.

I'm using Andriod HTC.

Any ideas?

Thanks

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-08-2019 11:13

‎12-08-2019 11:13

Hi @Desboy. Welcome to the Forums.

 

Thanks for sharing detailed information about this situation, as well for troubleshooting your Versa on your own. It's unusual that you're getting that message when you just got that watch and let me help you out. I was able to get in touch with our Support team and apparently they've send you an email with more details to work on this. Please make sure to check your inbox, spam and junk folders.

 

I'll be around, keep me posted.

Best Answer
0 Votes