"Unlock with your Phone" message after changing band

[LyndaAdams]

My Versa is stuck on this error message, although it's still tracking. I changed the band and it displayed this message, so assume PIN incorrectly entered during the process. Searched and found others have had same problem, but the solution offered seems to be unavailable now, presumably since last update. @RobertoME replied, but I cannot find the Reset PIN instruction in the Settings, using my laptop. I cannot access any of the Versa's settings directly from the watch, other than to keep forcing the reset to find out the time! This is very frustrating.

I've tried resetting, switching it off, but it always immediately returns to same message. I haven't disconnected it from my account via the Dashboard, because someone else had tried that, and it didn't work.

Your help would be most appreciated, please, as my watch can't tell me the time, so it's rendered useless as far as that goes.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @LyndaAdams, it's great to see you around.

Thanks for troubleshooting this by yourself, I would like to know if you keep receiving this message, have you contacted our support team, have they offered a solution for this? In the meantime, I recommend checking that you are doing the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap or click Device Lock.
3. Find the option to reset your PIN code. 

Hope to hear from you soon. 

[GGordon]

I just had the exact problem after changing the band. You need to go to the fitbit app on your phone (not on a computer) find "device lock" and change your pin from there. Sync again and you're good to go.

[LyndaAdams]

Yes, thank you. But my problem is that FitBit doesn't support my Huawei p10 Mate phone or my new MacBook Air! Fortunately, I was able to use my iPad Air, eventually, to reset the PIN. It took a while to figure that out, though.

Sent from my Huawei Mobile