"Versa shows a Data not cleared sync & try again" message

[Msstraveler]

I recently tried to sync my watch and I thought since it wasn’t seeing the Bluetooth that I should delete my Device from Fitbit app in general so now that I’m stuck in data not cleared sink and try again there’s no way to add my device and there’s nowhere to clear my watch what do I do now? This is my third type of Fitbit I have a Fitbit for a long time and keep going through all of the motions yet keep having the same kind of problems and all three of them had the same type of problems so frustrated with Fitbit in general

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Msstraveler, welcome to our Fitbit Community! Regarding the connection issue that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.