help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Waterproof" watch has died in water

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2022 00:22 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-12-2022 00:22 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

I always take the watch off to shower/bathe, but swam with it for the first time this year yesterday and the watch didn't survive. It was a paddling pool about 70cm deep! It needs replacing but the stupid contact us bit it only allowing me to use the community forums... how on earth do I actually speak to someone at fitbit to replace it? 

Best Answer
Labels:
2 REPLIES 2

‎08-12-2022 01:54 - last edited on ‎07-16-2024 09:22 by Fitbit Moderator

‎08-12-2022 01:54 - last edited on ‎07-16-2024 09:22 by Fitbit Moderator

Hi @FutureSuperMum - if it's under warranty, 1 to 2 years depending on country law, the quickest way to resolve it is to take it back where you bought it for replacement, hopefully over the counter.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

Best Answer

‎08-14-2022 16:52

‎08-14-2022 16:52

Hello!your watch may not have been water proofed it's not your fault it's the factory's fault. If you have a warranty on it. Get a new one and try again. I promise you there water proof. Trust mine is! Byw hope I help

Best Answer
0 Votes