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replacement within warranty period

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‎11-10-2021 11:27

‎11-10-2021 11:27

How do I go about a replacement on my Versa 2 within the 1 year warranty period ( 12/16/2020 original receipt) the heart rate and sleep tracking stopped back in July and seems it is a known issue with in fitbit?  I can not find details on HOW to get a replacement though - HELP ! 

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‎11-10-2021 10:10

‎11-10-2021 10:10

If we have the same issue with no heart rate or sleep tracking  ( since July 2021 !) and ARE still in the warranty period( I have the original receipt)  how do we get it replaced? there is limited information anywhere! 

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‎11-10-2021 12:36

‎11-10-2021 12:36

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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