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text messages not coming through on my samsung s8

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‎02-15-2019 07:56

‎02-15-2019 07:56

I am able to receive call notifications, but no notifications or messages coming through for texts.

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‎02-15-2019 14:29

‎02-15-2019 14:29

@nhass Have you set them properly in the Fitbit mobile app (tap on Versa icon and scroll down to Notifications)? Also, please do the following:

 

  1. Turn OFF the Notifications in your Fitbit mobile app and on your Versa, reboot your phone and Versa, and turn the notifications back ON on both devices.
  2. Make sure the notifications are ON on your Versa. Press and hold the left button to access quick menu. Turn the notifications to ON.
  3. If your phone is in DND or silent mode, make sure Always vibrate option is enabled in your Fitbit mobile app. Also, it's always a good idea to toggle on/off notifications in the Fitbit mobile app with sync in-between.
  4. Make sure that any app you would like to receive notifications for on your Versa has the push notifications priority set to at least HIGH (this can be done in the Android settings>Notifications). Please see my post here for more info. 
  5. Also, please make sure Fitbit mobile app is not being optimized by Android (Android settings>Battery>Optimization>Fitbit needs to be marked as not optimized)
  6. Make sure that Preview of the message is enabled - go to your messaging app settings, and enable Preview on the screen. By default, Samsung phones have it disabled, which means message can't be seen on the phone's screen and Versa cannot read it.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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