the pin inside of my fitbit versa broke off

[miaswenson]

The pin head inside my brand new Fitbit Versa broke off inside of my watchand I have tried everything to try to remove it.  I tried tweezers, small scissors and a paperclip.  Nothing works!

Any suggestions? I used a fitbit band, not a third party retailer, so fitbit should cover it right?? Right now it’s completelt useless 😞

[SunsetRunner]

Hi, when I'm correct, a new Versa always comes with two bands, the small and the larger one. Try to use the additive one. To remove the pin inside your Versa watch, use a very small pincher or a small tweezer.

[Rich_Laue]

I would slide a knife blade against the pin on the side of the band, I've been doing it this way since 8 years old or so.

You might also want to contact Fitbit

[miaswenson]

the pin of the band broke off inside of the fitbit versa itself. i cannot put anything into it. 

[Rich_Laue]

You are not talking about the little pin that sticks out if the band? Your first post seemed to make me think this was the case.

As for a pin breaking if inside the watch, I don't understand this. Could a photo be posted.

If the first is the case I would do this.and slide the pin to the left. It might be easier to do it from the out her end

[miaswenson]

The pin on the other side came into the fitbit itself

in this image this is the broken side of the band ^

this is what a normal pin looks like^

this is the pin inside the fitbit itself. i cannot put anything into it

[SunsetRunner]

Hi, try to use a light magnet to remove it, but keep it far away from the sensors or try to shake your Versa firmly untill the pin comes out. Good luck!!

[Aditi22]

The same thing happened to me.. the pin is stuck inside the case. I have tried everything to try to remove it but nothing helps.. what did you do? Please help

[miaswenson]

I contacted fitbit support and they sent me a replacement fitbit versa and
band.
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Mia Swenson
LaSalle Academy
Please excuse any typos.

[SunsetRunner]

Did you ever figure it out mine just broke and I can't get it out

[miaswenson]

Yes, I talked to the company and they sent me a new one

[wilken]

Same thing happened to me and they sent me a new band. Granted it was a nice gesture, but completely useless. The pin is still stuck in there with no suggestions on their end for how to remove it. Positive side I had been going between upgrading to a Versa 2 or a Galaxy. Thank you fitbit for pushing me to Samsung 

[Rich_Laue]

I would first try a very sharp pointed object and let it out. 

As with most problems like this, Google could be helpful and I found one video. The process starts at 5:00

[BungeeSue]

You were lucky.  Mine is 18 months old and they didn't care.

No replacement for me.

Does anyone know where I can buy a new case.