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unable to connect to versa

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‎05-12-2018 08:26

‎05-12-2018 08:26

just upgraded to versa yesterday.  seems like every time i try to do something on the phone app (configure app settings, set up wallet, clock faces, etc) i got slammed with "unable to connect to versa".  i've tried taking it off my wrist, putting it in the charging dock, even physically on top of the phone.   if i keep trying i can generally accomplish whatever i am doing but it takes about 10 tries.  v frustrating.  is this normal or do i have a lemon?

Best Answer
12 REPLIES 12

‎05-12-2018 10:30

‎05-12-2018 10:30

@Lucretious wrote:

just upgraded to versa yesterday.  seems like every time i try to do something on the phone app (configure app settings, set up wallet, clock faces, etc) i got slammed with "unable to connect to versa".  i've tried taking it off my wrist, putting it in the charging dock, even physically on top of the phone.   if i keep trying i can generally accomplish whatever i am doing but it takes about 10 tries.  v frustrating.  is this normal or do i have a lemon?

Give the Versa a RESTART and do it several times if necessary.

Best Answer

‎05-12-2018 13:37

‎05-12-2018 13:37

Try turning both devices off (Versa and phone). If syncing wasn't completed before, it should start over and allow you to restart the pairing and syncing process. My Versa was giving me a hard time, I did this and it is currently updating without a problem.

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0 Votes

‎05-14-2018 06:53

In response to HolmesM

‎05-14-2018 06:53

i've tried rebooting the watch (twice) and phone (once) and i just tried swapping watch faces a few times to test things out and it seems about the same - a few popups about not being able to connect but it gets there eventually.   yesterday i took it for a run and it started ok but then started showing "connecting" half of the time i glanced at the watch.   the end result was pace and distance were dramatically off.   i'll give it another try tomorrow morning but it smells like an antenna problem to me; something i had once before with an older fitbit model.  

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0 Votes

‎01-02-2019 09:03

‎01-02-2019 09:03

Me, too. Unable to connect with "Try Again" the only option. All I can check is "OK". I want a "NOT OK" button! Returning my fitbit. Too many problems and software bugs and glitches. Very low quality product!

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‎01-17-2019 08:46

‎01-17-2019 08:46

I am having the same BS happening.  My fitbit versa is connected and synching. All I'm doing is browsing clock faces; I'm not even choosing a clock face, and this annoying, stupid pop-up keeps appearing every few seconds, saying, "UNABLE TO CONNECT TO VERSA."  What gives? Is this a bug? I'm ready to return this product if this is not fixable.

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‎01-26-2019 07:43

In response to smudgetool

‎01-26-2019 07:43

Yesterday, I bought the Versa and facing same problem. I have done each and every thing but unfortunately couldn't get success. I installed Fitbit software in 2 different phones but its not work too. I am using Huawei Nova 3i.

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0 Votes

‎01-27-2019 09:42

In response to Qamar

‎01-27-2019 09:42

Any attempt to successfully transfer music is abysmal, cumbersome and impossible. I'm returning my Versa today and will wait for a smartwatch that can figure this stuff out.

Best Answer

‎01-28-2019 04:30

In response to smudgetool

‎01-28-2019 04:30

Just would like to share my bitter experience that when I open the Versa's box I saw that there is Grey Color large size wristband packed with black color watch. And after that connectivity issue is a big headache.

Get Outlook for Android
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0 Votes

‎05-10-2019 08:03

In response to magicalmaury

‎05-10-2019 08:03

So this is the officially recognized "SOLUTION" - Return it?

Best Answer

‎06-20-2019 17:05

In response to smudgetool

‎06-20-2019 17:05

omg, that's what did it for me too! First night, out of the box last night, and tried to just LOOK at other clock face options and keep getting that message. I've turned off both the fitbit and my phone a bunch of times. But still trying to sync ever time I turn back on and check... it's draining the battery on my phone super fast cuz it's trying over and over again. So frustration. How do I make it stop!? Selecting "try later" does nothing... keeps flashing between that message and the "unable to connect" message. ugh... doesn't seem to be any solutions on here from what I've seen scrolling through the topics for the last half hour. I hate technology.

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0 Votes

‎07-20-2019 11:40

‎07-20-2019 11:40

same thing happened to me i have spent 3 hours trying to get this to work.  The worst fitbit i have owned. UGH

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‎03-01-2020 17:59

‎03-01-2020 17:59

2 steps that may be help

- Try uninstalling and then reinstalling the FitBit Application 

-  Clear Bluetooth cache of your mobile phone

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0 Votes