unable to download fiit app

[Kez10]

When I try to download the fiit app from the store on my versa lite it won't allow me to install as it says I must make sure my phone is up to date.

When I check it says my phone is up to date 

Can you help please?

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[Clintondooley]

I need help with this watch

[Odyssey13]

@Clintondooley  which Fitbit and what's happening? Can't direct you without more information from you.

[Kez10]

Hi, I have the fitbit app.  I am trying to download the fiit app which I should be able to do, it is on the list but won't install

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[MarkMM]

@Odyssey13 fiit is supposed to download to the watch, not phone?

how-to-connect-your-fitbit-to-fiit

[Kez10]

Thank you I understand that but you have to install fiit to the fitbit app which is what I cant do as the install button is greyed out Sent from my Samsung Galaxy S10 - Powered by Three

[MarkMM]

@Kez10 If I understand correctly, you need the fiit app on your phone already. Fitbit should then allow you to add fiit to your fitbit apps, and should then also allow you to download fit to your watch. You have the fiit app already and it's still greyed out in your fitbit settings?

[Odyssey13]

@Kez10  ask the people who make that app. They have requirements for phones and operating systems, just like Fitbit. You'll need to check with them.

[Rich_Laue]

@Kez10 are you able to install any app or clock face 

Is your Versa 3have the latest firmware.