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Hi @kidpoulsbo, welcome to the community.
It would be helpful to those offering help if you could provide the Make/model of phone you are using? The Versa 2 doesnt connect directly to the Internet, instead it connects to your phone via Bluetooth and uses the phones Internet connection. So the issue here appears to be the Bluetooth connection between the Versa and your phone.
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Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
First I would suggest restarting both your phone and Versa 2. You can restart the Versa 2 by pressing and holding the button for 10 seconds (until you see the fitbit logo).
The next thing I would recommend doing is to go into the settings app on your phone - Apps & notifications - App info - Fitbit app - tap on battery and make sure any power saving options are turned off, if possible exclude the Fitbit app under power saving exclusions. Then open the fitbit app - press the square navigation button at the bottom of your screen (Android app switcher) - Find the Fitbit screen in the list and tap the pin icon if there is one (this will pin the Fitbit app in the app switcher and hopefully prevent it from being suspended).
Also it is worth checking to see if your device is on the supported devices list (here). If a device isn't on the list it doesn't mean it won't work, but there may be certain compatibility issues.
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