versa 2 not tracking stairs climbed

[CartersMommy]

my versa 2 hasnt been tracking my floors and im always walking up and down the stairs why isnt it tracking it, it hasnt done it since i got the fitbit versa 2 and its less than a week old.

[JohnnyRow]

Are your stairs at least a ten foot elevation rise?  That is what it takes for Fitbit to count it.

[CartersMommy]

Oh thats kinda silly but no my stairs are not

[JohnnyRow]

From How accurate are Fitbit devices? 

Fitbit devices detect floors with an altimeter, which is a sensor that calculates altitude based on atmospheric pressure. Your device is designed to detect pressure changes based on elevation gain, but other types of pressure changes—such as a gust of wind, a weather change, or opening a door—can occasionally cause your device to register extra floors. Your device registers 1 floor when you climb about 10 feet, which is the average between residential and commercial floor heights. If you climb long staircases you may find that the floor count on your device doesn’t match the number of floors you climbed when the staircase is taller than 10 feet.

Also note stairs climbed is a stand-alone statistic; i.e. it does not affect anything else, such as calories burned.