versa 2 wont sync with galaxy samsung

[fionaisla6308]

i have a versa2 which stops syncing the only way to get it to re sync is to do a factory reset any ideas or help greatly appreciated 

[Guy_]

Avoid factory reset it can kill the watch.

Once you have all setup and working try this

On the phone check battery optimizations [the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]
• Force stop the Fitbit App

[fionaisla6308]

my vera is rejecting the blue  tooth from my phone im trying to pair them again - this is a total pain 

[Guy_]

Try this sync tip, if things aren't too badly disorganised.

Logout then login in to the Fitbit App

On the main Today screen

Pull down to Refresh,

[a sync popup appears at the top,

- Note position of battery indicator, if its in the popup,

especially if on the left

and/or there is no green progress bar, if so]

Click on profile photo [top left]

Device photo [middle left]

Sync

Click on the circle,

[sometimes necessary to try a few times till

it reacts]

Once it reacts, after a some seconds [< 10]

A request to pair will appear.

If no pair prompt appears

Go back to the Today screen

Repeat the process

It may take several tries and a bit of patience to get sorted