versa not receiving notifications from my phone

[sandieb77]

versa has stopped recieving notifications from my phone an does not vibrate

[SunsetRunner]

Hi @sandieb77 , we can only be of help if we know which phone you're using, regards kuzibri

[sandieb77]

Hi, I am using a samsung s8Many thanks

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*Sandy*

[SunsetRunner]

Hi Sandy, thanks for the info. As you might know Fitbit released a new Firmware update. After that some Android users suffer, just like you, from the notifications issue ans a lot of them are Samsung owners. Fitbit is aware if the issue and working on a solution, regards kuzibri

BTW: You can try this in the mean time. See my answer on the topic Versa troubles. It's mainly about syncing and connecting, but is also applicable for notification problems. 

[SunsetRunner · Accepted solution]

Hi Sandy, see my updated answer regarding your device post. Click the link and follow the instructions, regards kuzibri