versa not updating

[jhamilsr]

my versa will not up date, what is the problem. has not up dated since wed.at 8:27 pm

[Zoe65]

I was told by someone yesterday, it works better when the battery is at least 92%

[jhamilsr]

Sent from Yahoo Mail on Android

[Marrrmaduke]

@jhamilsr You mean it hasn't synced? What's your phone model and OS? For now, please try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled.

[Marrrmaduke]

@jhamilsr did you manage to make it work?