versa says unlock with phone, but the phone cant connect with versa

[glendamc1]

my versa says unlock with my phone

but my phone wont connect with the versa, although it is syncing

How can I unlock my versa?

[MarcoGFitbit]

Hello @glendamc1, I hope you're having a great day, thanks for joining the Fitbit Community. 

Thanks for bringing this to my attention, unfortunately I'm not quite sure what your issue is. Are you having trouble unlocking your Versa because of a pin? Would it be possible for you to reply to me with more information about this issue? Screenshots and pictures will be helpful as well so I can determine which troubleshooting steps should we take next.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[glendamc1]

My versa says unlock with phone

When I try and reset the pin on my phone it says it cannot connect to my Fitbit (although my phone is syncing with the Fitbit)

Nino tried unpairing and repairing the Fitbit and phone.  He then asked me to do a factory reset on the Fitbit, but the Fitbit isn’t doing a factory reset

Please advise how I can get the Fitbit unlocked

[MarcoGFitbit]

Hello @glendamc1, I hope you're doing well, thanks for taking the time to reply. 

I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Krydal]

Hi I am having this exact same issue so I'm wondering what the answer was and how you ended up unlocking?

Cheers,

Krystal

[Mai-Le]

Hey did you get this resolves because mine is doing this exact same thing too 😞 

[Krydal]

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@Mai-Le wrote:

Hey did you get this resolves because mine is doing this exact same thing too 😞 

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Hi @Mai-Le,

I did resolve the issue but encountered about issue 1st lol

But in the end I think what I did that worked was I 

1. Went into my Bluetooth settings and clicked forget versa

2. Then went into the Fitbit app. And deleted the versa.

3. Then I reset my phone and versa

4. Then linked my versa again and re did the set up.

It worked but it's extremely frustrating...

I have not linked a credit card again yet because I'm worried that was what the issue was.

Good luck I hope it works

[Frank_F]

I am having the same issue. But by pushing the left button and lower right button the massage goes away and if I flip my wrist the display comes up normally. 

Very annoying on something brand new!

[Albino]

Thanx I just did it and it worked but agree for something new it shouldn’t b like this

[Albino]

Tried this and it worked but then went back to the unlock with your phone mode 😬

[Daaf]

I had the same issue. Unlock with your phone, and my fitbit app didn't show my versa as connected (it showed as empty battery). couldn't see it in bluetooth connections either. Luckily, I could enter the Wallet app on my Fitbit app, and that prompted me to reset my pincode. That worked.