versa showing heart rate while charging

[Zigman123]

Versa is showing a high heart rate while it’s on the charger it was 150 the other day and I reset watch and reinstalled the app and today it show 130 and it’s again being charged and before my heart rate is around 60 to 80 as I’m just sitting . 

[EdsonFitbit]

Welcome to the Fitbit Community, @Zigman123.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. If after following their troubleshooting steps you continue experiencing difficulties please let them know in order to get further assistances. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Zigman123]

Sent from my iPhone

[EdsonFitbit]

Thanks for your response, @Zigman123.

Your last response is blank:

If you have any question, please let us know.

[Zigman123]

This is what it look like 

 

 

[EdsonFitbit]

Thanks for the update, @Zigman123.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.