help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

versa stats do not match stats on the iphone 7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-14-2019 14:30

‎02-14-2019 14:30

2 days ago my versa stopped counting active minutes and days of weekly excercise.

I talked to two customer service reps, a half hour with each one.  No help until the second rep told me after an hour on the phone that they are aware of the issue and keep looking for updates.

That's it!!!!!!!!  Anyone have this issue and why did it take an hour for these reps to tell me they are aware of it.

Best Answer
0 Votes
1 REPLY 1

‎02-14-2019 14:39

‎02-14-2019 14:39

I am having exactly the same problem and it’s so frustrating!!! Hope they can fix this problem and quickly !!!

Best Answer
0 Votes