versa stopped syncing with hauwei p20 lite

[suet17]

I have bought a new hauwei p20 lite phone and for first week all ok with the syncing with my Versa but these past few days It jkeeps loosing the connection. I have done the usual disconnecting, unpairing, soft reset, switching off etc but it is still not working.... any ideas?

[SteveH]

Unfortunately, there is an issue with Huawei "lite" phones which means they either don't work or don't work consistently with fitbits. Fitbit say:

"Due to Bluetooth issues that prevent Huawei Lite models, including P8 and P9 Lite, from syncing with some devices, like Fitbit devices, our products are not compatible with these mobile phones."

taken from: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

[Jess3232]

I’m having the same issue with my iPhone 8 Plus any suggestions?

[Jess3232]

I’m having the same issue with my iPhone 8 Plus any suggestions?

[SteveH]

@Jess3232 the iPhone is a supported device so you can try the following steps to get it syncing again:

• restart phone 
• restart fitbit using: https://help.fitbit.com/articles/en_US/Help_article/1186/
• "forget" link to fitbit in phone's bluetooth settings
• go through fitbit's troubleshooting guide at https://help.fitbit.com/articles/en_US/Help_article/1866/