versa stuck on logo screen and frozen

[familycooke7]

My Versa has been acting weird lately , I shut it down and it didn’t turn on like it should, I had to restart it then a couple days later it starts getting stuck on the logo screen. Once I press three buttons it brings me into the clock face screen but freezes up (I can’t tap, swipe down on notifications or stats, or swipe through apps). I’ve tried restarting it several times, put it to charge for a whole night/ couple hours many times. Nothing works. I’ve checked on the Fitbit community pages for solutions and found one but didn’t work. I bought my watch at a different store so not sure what to do, they can’t help much. I bought it seven months ago.

[NellyG]

Hi @familycooke7  One more thing to try. Try a Factory reset using the buttons. If that doesnt clear the issue please come back here, or contact Support

Fitbit Support  

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[familycooke7]

Thank you so much! It finally worked again!!

[NellyG]

Fantastic!👍