versa will not connect to my headphones

[jann68]

ok, i have done everything suggested in the forums and my versa will not find my headphones.

They have been found and connected to all my other devcies, i have bluetooth turned off on everything but versa keeps saying no device found.

Help ????

[LiliyaFitbit]

Welcome to the Fitbit Community @jann68. 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with connecting your headphones to your Fitbit Versa. I appreciate your troubleshooting efforts and recommend to restart your device as described in this help article. This will refresh your watch internally. After that try to connect your headphones again: How do I connect Bluetooth audio devices to my Fitbit watch?

Give it a try and let me know how it goes! 

[jann68]

i have done this several times and they still will not connect

[LiliyaFitbit]

Hi @jann68, thank you for your reply. 

I am sorry to hear the issue persists, thank you for your time and efforts. To investigate further, please let me know the brand and model of your headphones. 

Looking forward to your response. 

[jann68]

Hi
They are a generic brand but they connect easily to other devices.
They are bluetooth 4.2
Jann

[LiliyaFitbit]

Hi @jann68, thank you for your reply. I am sorry for the delayed response. 

I appreciate the additional information. Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. I am sorry for any trouble. 

I appreciate your patience and look forward to getting you back on track.

I'll be around if you need further assistance. 

[jann68]

hi
i got new headphones that work.
now to figure out the computer and deezer
jann

[LiliyaFitbit]

It's nice to see you around @jann68! I am sorry for the delayed response. 

I am glad to hear you're able to connect your new headphones. Thank you for your time and efforts. I recommend following the steps from this help article on how you can download your Deezer playlists: How do I listen to Deezer playlists on my Fitbit watch?

If you have any questions, feel free to let me know.