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wallet information on app not showing on Versa

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My Fitbit app recognizes the credit card that I put on it, but my Versa, which had no issues for the longest time, no longer recognizes that there is one.  It states that "no cards have been added in your wallet".  I deleted the card on the app, and reloaded it; it worked once, and now it is showing that message again.  What's up?  How can I fix this?

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