wallet not showing on app

[Antoinette94]

Today is the first time using the fitbit versa. The wallet icon shows on the device but not on the app. I cannot add a card. Is there anything i can do?

I am from malta, europe.

[Niecy17]

Me, too. Hopefully, a quick update will fit that. 

[Marrrmaduke]

@Antoinette94 open Fitbit mobile app and tap on Versa icon. Can you see the Wallet there?

[Niecy17]

It's not there. I see clock faces, apps, media, How to use, and
accessories tiles, but no wallet. I have the Special Edition Lavender woven band rose gold version.

[Marrrmaduke]

@Niecy17 hmmm. Have you tried reinstalling the app? 

[Niecy17]

I did. I tried everything, including uninstalling, unpairing, pairing
reinstalling, turning the phone on and off. Factory resetting and updating
firmware. All to no Avail.
Can't seem to get that wallet to show up on the tile. I may have to call
tech support and have them look at it from their end.😊

[Antoinette94]

Yes I deleted the app and reinstalled .

[Antoinette94]

Yes I deleted the app and reinstalled

[Marrrmaduke · Accepted solution]

@Niecy17 @Antoinette94 I think at this point it might be indeed a good idea to reach out to Customer Support.

[kmrsujith]

I Too had the same issue. After trying below steps issue resolved.

1. Reset Factory setting in Fitbit (Go to Settings and perform Reset factory all data will be lost)

2. Unpair device from the mobile app (Delete option available on top)

3. Now Started the process from the beginning Signing up with New Email ID

4. FIrmware Downloaded and installed

5. After that, I am able to see Wallet Tile on Mobile App.  

[Niecy17]

It turned out not to be a real special edition according to support technician. It was returned to the vendor  and replaced. Thanks.😉