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week and a half old Versa 2 no longer reading HR and not logging sleep score

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‎09-26-2019 14:17

‎09-26-2019 14:17

I’m having issues with my Versa 2. 

  • green light is still flashing rapidly 
  • I restarted the Versa 2 itself
  • i don’t see any options to turn ON/OFF on my fitbit app on my iPhone. 

i got my versa 2 on Sept 16th. I wore it to sleep that night and it tracked my heart rate and it even gave me my sleep score. 

the following nights after that, it just stopped tracking my HR and was no longer logging my sleep score. 

does having a tattoo on my inner wrist affect it? But if it does, why did it work perfectly fine for one night? 

please advise. This bums me out. 

- Kat

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‎09-26-2019 15:21

‎09-26-2019 15:21

@KatB_91 yes, tatoo can affect it. Please try wearing on the other hand and see if HR is being read. Also, if you are using any 3rd party clockfaces, please switch back to one of Fitbit originals. This sometimes can cause issues as well. Also, please open Settings app on your Versa, scroll down to Heart Rate and toggle OFF/ON several times (leaving the setting in ON position).

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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2 REPLIES 2

‎09-26-2019 15:21

‎09-26-2019 15:21

@KatB_91 yes, tatoo can affect it. Please try wearing on the other hand and see if HR is being read. Also, if you are using any 3rd party clockfaces, please switch back to one of Fitbit originals. This sometimes can cause issues as well. Also, please open Settings app on your Versa, scroll down to Heart Rate and toggle OFF/ON several times (leaving the setting in ON position).

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎09-26-2019 16:34

In response to Marrrmaduke

‎09-26-2019 16:34

THANK YOU!!! I think it’s working now. The HR was ON. But after toggling it off, then on it worked. 

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