why has my Fitbit stopped displaying my steps and heart rate

[vickia49]

I have logged out of everything, and logged back in, and my Fitbit still won't display my steps or heart rate, although I can see the information on the Fitbit app

any ideas? please 

[JohnnyRow]

Can you elaborate on "won't display my steps or heart rate'?  Is it shown as 0 steps, blank area, dashes, space for steps to show completely missing, . . . ?

[vickia49]

I have - where numbers should be

Moderator edit: removed personal info

[JohnnyRow]

@vickia49  Just a suggestion - might not want to include phone and email.  Hope you don't mind I flagged moderator to remove yours.

[vickia49]

thank you its because I replied directly from my email when it came in. thank you for flagging

[SunsetRunner · Accepted solution]

@vickia49 - please try changing to a different clock face. See if your data shows up there. Let us know.

[vickia49]

I'll try that now 🙂

[vickia49]

hey Carol, that worked thank you.

any idea why changing the clock face fixed it? have you had this too?

[JohnnyRow]

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@vickia49 wrote:

hey Carol, that worked thank you.

any idea why changing the clock face fixed it? have you had this too?

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If it was not a "by Fitbit" clock face, I think sometimes Fitbit makes changes that not all developers don't keep up with right away.

[SunsetRunner]

Yes, @vickia49 - this has happened to me. Sometimes the clock faces do not keep up with upgrades, etc. glad it worked for you.  Happy stepping!