wifi firmware update failure (Resolved: 7/8)

[kelsaestuart]

hello, I bought a new Fitbit versa today, downloaded the app and walked through the instructions. I got through most of it then it asked to update the watch and it is saying 'wifi firmware update failure' I have tried resetting the watch and my phone and its still not working do you have any idea what could be wrong ?

[SunsetRunner]

I’m having the same trouble I cannot return mine since I bought it online from mercari I just want to use it already and I’ve been trying all day and it won’t work I hope they fix it soon

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[Ashleighmcs]

Bought mine today, having the Sam's issues 🙄🙄🙄🙄

[THISISBS]

Really, it was a tough debate between Apple watch and Fitbit Versa. At minimum wage after all the hours spent trying to update this watch it would have been cheaper to get the series 4. ;(

[djnatf]

I bought my husband a Versa for his birthday which is today and I am having the same issues updating the firmware. I am in Australia. There is a pink message on Fitbit's page saying it is a known issue which is reassuring its not a fault with the Versa. Hopefully Fitbit will remedy the situation asap.

[AlessFitbit]

Fitbit Update: 7/8/19 

Hi everyone!

We are aware of an issue preventing firmware updates and scale syncing. Please hang tight while we work on this and you should be able to firmware update soon. 

Thank you for your patience while the team works to resolve this issue.

[Hyypnoteyes]

Experiencing the same issue. Purchased Versa a few hours ago, and have synced just fine but the firmware update fails with both WiFi and Bluetooth. Have tried everything under the sun from suggestions in other community posts. Hopefully Fitbit finds a resolution for this, because like many others, I am eager to use it!!

[SunsetRunner]

I have been waiting three weeks on my Versa to arrive after my Charge 3 suddenly stopped working and Fitbit had problems with their delivery services. Complete nightmare that this won't download.  Hoping that it is fixed by tomorrow as I have bootcamp and need to count the calories lol!  

[tweedy11]

This is getting silly we are having SO many problems with our versa and it wasn't cheap.......

WHEN is this firmware update going to be sorted ? I didn't but the versa as a bangle.

I speak for all who have posted on the forum ......No more bull get it sorted....

[Inayazzia]

I updated from the Alta to Versa today and I can’t update. I’m in a weekly challenge and have been putting off my workout all day. I’m leaving soon for the gym! 😢😢😢

[StefaniAnn]

Per the chat I had with Fitbit they said there is not an ETA on the resolution to the issue. 

[Amberlie]

Is there an expected time when the issue will be resolved? How long do issues like those usually take?

[Hyypnoteyes]

Just updated my versa! Firmware update should be good now. 

[Mallory209]

Got mine today for my birthday today...wasted 4 hours troubleshooting it and about to use my gift receipt and return this stupid thing. How long has this been down? Hoping just hours, if it's been days I'm taking it back and getting an Apple. Frustrated!!! 😡

[SunsetRunner]

I’m updating mine now so far it’s working yay !!!!!

[Runqust]

Mine is updating too finally.

[Ije]

Hi,
Yes it got resolved. All I needed was very strong, uninterrupted internet.

Ijeoma Ezeigbo

[AlessFitbit · Accepted solution]

Fitbit Update: 7/9/19 

Hey everyone!

I'm happy to report that this incident with firmware updates failing was resolved yesterday evening. If you haven't already, please try setting up/firmware updating your devices again. 

If you need instructions, check out: How do I update my Fitbit device?

Thanks again for hanging in there while this was all swiftly resolved.