02-19-2026 14:11
02-19-2026 14:11
I've been testing the public preview over the past week. Over the past few days the coach has stopped being able to alter or add new workouts to my fitness routine.
Anytime I ask it to either alter a workout or change a workout it will go through the process of confirming, start to add or apply the changes, then when it gets to 'checking preferences' part of it's thinking it will stop and the message 'oops something went wrong, please try again' pops up.
I've tried multiple times and get the same error, I've turned the preview on and off, and I've also cleared my phone's cache, but nothing works.
I think this is a really neat piece of software, but until I can resolve this issue it's unusable.
04-02-2026 13:52
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04-02-2026 13:52
Have you made sure you're running the latest app version?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!04-03-2026 14:54
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
04-03-2026 14:54
Hello @goelmcgoel
I believe an update to the Fitbit app has rolled out since you posted about your issue. Are you still experiencing the problem after installing the app update?
Rieko | N California USA MBG PE
Best Answer