0 Votes

Able to change Google account linked to Fitbit

I migrated my FitBit account to my Google Account. Now, with a new Google Account, I can't associate my FitBit account with it without losing all my data. There should be a way to either: 1) Reverse the migration to a FitBit account to re-associate with my new Google Acct OR 2) update the Google Acct linked to my FitBit (without data loss)

 

Moderator Edit: Clarified subject and updated label

3 Comments
Status changed to: Reviewed By Moderator
LizzyFitbit
Premium User
Fitbit Moderator
Fitbit Moderator

Hi there, @jamie010791. Thanks for sharing those ideas. We wanted to let you know that one of the ideas you recently posted already exists on the Product Feedback Board. You can see it here where you can add your vote to those existing product feedback:


You also had shared a unique product feedback, so we have retitled and relabeled your original post here to reflect that idea. Please try to make sure you only post one idea per product feedback, so we can keep the board organized, easily searchable, and see which idea other members are voting for. Thanks for participating in Product Feedback.

FehtBitUser
First Steps
There has to be an ability to change my Google Account e-mail within my FitBit account to a different Google Account. Currently, the field is 'greyed out' and I cannot change my Google Account despite no longer using the original gmail account I associated FitBit with.

If this isn't possible then at least let us transfer the data to a new account
LizzyFitbit
Premium User
Fitbit Moderator
Fitbit Moderator

Hi @FehtBitUser, we wanted to let you know that the ideas you recently posted already exist on the Product Feedback Board. You can see them here where you can add your vote to those existing product feedback:


Please try to make sure you only post one idea per product feedback, so we can keep the board organized, easily searchable and see which idea other members are voting for. Thanks for participating in Product Feedback.

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