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Allow us to pause/waive subscription payment until Premium features are fixed

Status: Reviewed By Moderator Submitted by on ‎10-29-2023 02:27
2 Comments (2 New)
Many of my Premium features are not working correctly at present due to issues with Sleep Data and Heart Rate data reporting in the new App. The incorrect results are impacting associated focus areas within the Today tab. Whereas I can now see from others feedback that this is not a unique issue it should be recognised that a payment has been made.
This is needed because:
Pausing or waiving payments at this time would be fair to anyone, in the same situation, who are subscribing to Premium and who are not currently receiving all of the promised features and benefits that they are currently paying for. If payments can’t be waived or paused then perhaps a free extension of time or future discount could be offered.
I'd use this: Daily
See more ideas labeled with:
2 Comments
Status changed to: Reviewed By Moderator
LizzyFitbit
Premium User
Fitbit Moderator
Fitbit Moderator
‎11-14-2023 09:31
‎11-14-2023 09:31

Hi @MissMyData, and thanks for taking the time to share this product feedback about being able to pause/waive a subscription payment until Premium features are fixed with us. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this product feedback receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

Scott337
Tempo Runner
‎11-15-2023 07:15
‎11-15-2023 07:15

Good idea!

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