Bring back the old sleep summary page

[GMan1000]

When I had my Charge 5 and the first few weeks of having my Charge 6 the app would give me a sleep summary page with, Sleep Stages, Time in each stage, Oxygen levels and Bedtime and wakeup all on a handy page. Since a recent update I now seem to get a much more basic three tiles and I have to open each one and look through for all the information.

[OlegRu]

You sound like a Fit Bit employee.... 

There's been plenty of times corporations rolled back/revamped/changed options for updates/products when the user base had a big outcry. 

There's plenty of good feedback on this and other threads. It's normal to be upset and voice the issues at a huge corporation when u payed loads of $ for multiple devices and paid packages, as you'd expect someone with such resources to be a lot more competent, and this update is completely tonedeff to users and terrible design.. it's very unprofessional. 

[Keliou]

So after several days with the new horrible sleep graph today I woke up to another change. It just has 3 sections for awake, restless and asleep. The sections have markers for the time in each section. I've been trying to get it to drill down or slide because what is not there at all is deep sleep unless i just didn't have any??

I still prefer the last display prior to the recent change...

[BossyLady]

My suggestion for improvement? Just bring back the old interface. Easy
peasy!

[Mikuss]

I agree. I currently pay for the subscription and all I've seen so far is downgrades. Even the new readiness score should work with my Charge 4. I’m seriously considering just buying a cheap Xiaomi watch and moving on from FitBit. The removal of an altimeter from the Charge line is also a deal breaker for me. The new interface is ugly and hard on the eyes. 

[SSWAG16]

If anyone says that the new version is better than the old one needs to have his head examined. You are not right!

[RainArtChik]

This sleep tracking update is so bad I uninstalled the app. I want the details it used to provide, it's useless to me without those. I now have a very overpriced pedometer on my wrist that is of no use to me otherwise. If all I wanted was a pedometer I could have bought one in the dollar store. I bought the Fitbit for the stats and they are actively taking them away to try and create some new "wellness" experience.  They're ruining the user experience and ignoring feedback from long-time customers. I'm actively comparing models on the competitors websites and hope to have a replacement device by next week. 

[Chrissybear]

I agree with the other comments 100%. There is too much going on and is VERY hard to read. The yellow for the time awake? You can hardly see it. I want to see each stage separately to find out the exact times I was awake. You have "fixed" something that was not broke so you should give us the option to change it back.

[RainArtChik]

I uninstalled the app. If they won't give me that stats I want to see, then I'll get them from another device. There are a lot of other devices out there. 

[RainArtChik]

There are some sales on right now. I'm actively comparing other devices. This was the last straw for me. 

[michw99]

I suggest if anyone has a Premium subscription that they request a refund because this new data format is not what they subscribed to.

[Smvad]

The improvement would be to bring back the old version.


Oxygen saturation variation graph no longer displays the range that is
considered “within range.” It simply shows the graph data (meaningless to
the end user) with a summary word: low or high

Providing “normal” range lines as shown in the previous version would be
an improvement.

On the benchmark page “typical people like you” is not very helpful. An
improvement would be to replace this with more specific nouns and
adjectives of which there are prescribed average data: For example, instead
of “typical people” you might remove you might be more specific: women,
men, transgender women, transgender men, Caucasian, Black, Hispanic etc
and age if you have these data. It would be a vast improvement.
The previous design in my case provided “women of your age” This gave me a
well-defined indication as to what group was represented by the displayed
average.

I have more but need to get out and walk. 👍

[BInkC]

The new update on the sleep tracker is awful and not is wet friendly

IMG_2252.png ‏255 KB

[BInkC]

Below the just the first few complaints about the awful update.
I think it would be beneficial to revert back

IMG_2254.png ‏296 KB

[Smvad]

Another potential improvement on the 30 day average page would be to include the the user’s 30 range data as an overlay (similar to the benchmark page). This might look too busy to the end user but for me it would be helpful to see.

My sleep data has been imperative for tracking and improving my overall well-being. All of the other fitness parameters are reliant on good sleep… at least for me they are. Thanks. 

[EPHK]

@Smvad I totally agree, bring back the old version. But apparently, Fitbit has been bought by Google who are planning to slowly "kill it." They obviously bought it in order to get it out of the market it seems. So it won't surprise me if what is happening now with the downgrading of the various interfaces is part of the plan. This kind of attitude is predisposing me negatively towards Google-Pixel watches; I am veering more towards the Samsung Galaxy as an alternative. 

[DGrow]

Fitbit didn't consider that people with ADHD or the visually impaired will NOT be able to use this new sleep app. Hey Google, we will find an alternative if you don't go back to what was working so well! 

[DGrow]

If these were Yelp reviews, the new sleep app would get one star from 99% of reviewers. Buyer beware!

[ChattyPandler]

The new sleep graph is virtually both confusing and unreadable. The previous version was clear and understandable at a glance. I just ordered the Charge 6 and will be returning due to the revisions to this graph. I called customer service and was told I could log my complaint in the community forum so here I am. Is Fitbit actually listening??

[doesbud]

Please stop fixing what isn't broke!

The new sleep format is useless to me. HELP!

[Msciwoj]

The new sleep schedule screen is less readable and has less info than the previous one. If you don't want to revert, please consider what worked and what didn't previously and design a new ui with all the info in a friendly format.

[EPHK]

@SSWAG16 , Yes, I do, thank you for that. I do not mind the platform but I won't buy their watch explicitly if I feel that this is part of their way of getting Fitbit out of the market; because I find it disrespectful as a consumer, I feel manipulated and directly affected.  I am also thinking of switching to Apple, indeed. Let's see what else happens next. 

[LindseyBow]

The new sleep update’s UI is extremely hard to read, scan and understand. Having less information accessible quickly about my sleep within that tile and having to navigate to other tiles is a huge downside. Visually the sleep update is displeasing to the eye.

[anniejohnson]

Does someone know who we request a refund from for our Premium subscription? As it stands now, it is not what I subscribed to.

[jtpryan]

@OlegRu No, I'm not affiliated in any way with FitBit.  I just believe that if you want something fixed then making constructive remarks is the way to go.  Sure, they may roll it back, but eventually something new will come out and it might be an improvement if there is enough valuable feedback.  

@SSWAG16 Yeah, go with an Apple watch.  Lots of money, and 1 day of charge at best.  Then you get to buy an iPhone too.  So, based on the speculation you replied to about Google "killing it" lets enter into an entirely closed and very expensive ecosystem.  But the stuff looks pretty.  

Anyway, I hope they roll it back, but the changes they made don't really affect my life in any way.  I still get my sleep patterns and score, the benchmark doesn't seem to work, bu I don't really care and I can wait a while to see if it comes back.  I really could care less if they have little moons and suns or what the color is.  I want just the facts and 5 days of charge.  Maybe I'm lucky, I've had a Versa4 for a long time with zero problems other then some occasional thing that a reboot fixed.

Did I say I don't work for FitBit? Or Google?.

[DeviceGuru]

I agree with these sentiments.  As an fyi, the "old" sleep stats format seems to still be present at the Fitbit data access website.