Bring back the old sleep summary page

[GMan1000]

When I had my Charge 5 and the first few weeks of having my Charge 6 the app would give me a sleep summary page with, Sleep Stages, Time in each stage, Oxygen levels and Bedtime and wakeup all on a handy page. Since a recent update I now seem to get a much more basic three tiles and I have to open each one and look through for all the information.

[OlegRu]

Is there any update on this?

Since this horrible display for Sleep info (Score, timeline, stages etc.) The device has pretty much become useless for me for the last week or whatever it’s been out - as thousands of other users my eyes and brain just cannot process this terrible UI!!!

[BeckyP79]

The latest  App (Android) update is a step backwards. The sleep data view is much less user friendly as the dotty lines make it feel messy and cluttered. There is less data to view now too, as the sleep stages don't seem to include the detail they did before. What happened? The update feels completely unnecessary and from what I read, gas upset alot of users. Please, please, please, change it back!

[CRoberts75]

Evidently there are many users who are complaining. However one said you
have to sign up for premium to get the better graphics. I call that
extortion and people need to stop allowing these companies to use
extortion.

[OlegRu]

@CRoberts75 Wait, in premium they have normal view right now?

[LeeMo2019]

If that’s the case, can the person who said you have to sign up to premium, or somebody who already has premium, post screenshots of the sleep graphics they see so that others can decide whether or not to upgrade?

Thanks



Sent from my iPhone

[AnnStumptown]

Agree with everything you said. Thank you!

[CarolynR23]

I’m on premium and I have the horrible graphics. Don’t waste your money. 

[Michelleb2]

I pay for premium and still have this crappy “upgrade “
Sent from my iPhone

[annieb57]

Just to test things, last night, I ran a Versa lite on the standard app and my usual Versa 4 runs with the premium app. At the moment the 3 charts for sleep, - sleep pattern, bench mark and 30day average are the same with or without premium. When you drill down you can get the estimated oxygen variation with or without premium but you can’t get the sleeping heart rate graph without premium.

My problem at the moment is that all three charts show the same data - my sleep pattern - I have no benchmarks showing with or without premium.

I’m giving them a few days to rectify the matter before I contact them.




am running

Sent from my iPad

[jbeeman1234]

I’ve gotten lots of replies to my post. People have asked if Premium is any different. I have premium, so no, it doesn’t help. 

For the most part the sleep data is still there, but harder to find and harder to read. The new “graphics” are awful. They need to go back to what they had before. 

[Fitjjbit_1]

Why do Fitbit designers hate us? I've been loyal for years but these terrible UIs over and over again make me want to jump ship so badly!!!

[Perky23]

It seems clear tat Google is deliberately destroying Fitbit's UI and functionality to make way for Pixel. It's a shame... I genuinely found the sleep app to be very useful. It's mostly useless now. Clearly, Google/Fitbit will not listen to the users, though.

It's time to find another option... maybe Garmin?

[Mikedx]

I was the Army’s chief assessor of the human usability of developing combat systems. If I would have seen such a terrible display as the new sleep duration diagram, I assure you, it would have been changed. I have rarely seen such a poor human-user interface. I am shocked.

[jtpryan]

Ahhh, and that is a good question. I'm evidently the only one out there
that really doesn't mind this. Yeah, it's not great, but certainly not
going to leave what I've used for 10 years (I think) over it. That being
said, where can you go for a $200 tracker that lasts for 5 days and gives
you great info? So the new sleep is not as good, I still get what's
important to me, my score, my sleep stages, and total time. None of that
has changed. I'm not jumping ship over some gui gripes.

But I will be curious what the replies are you get from everybody that said
they were leaving.

--

[Cazzawood]

@LizzyFitbit Are the developers who made the changes to the sleep tracker reading everyone’s feedback or only comments that have 1000+ likes? 

When is Fitbit going to give us the courtesy of a response to the same points repeatedly made by thousands of loyal customers on this page.

They need to tell us why they introduced these changes and whether they would consider bringing back the old design 

Then at least we know where we stand and whether it’s time to start shopping for a new device.

[ColDick]

The graphs are not good. Very difficult to read and more difficult to understand. Who thought this was an improvement???? Please fix this!! I like the watch, but am very disappointed in the current situation.

[Dallasgin]

Wish I knew. I’m doing some research now. Unfortunately when you pay for a product you expect it to provide the services that you had when you made the decision to purchase!
Sent from my iPhone

[pal1949]

I did contact Fitbit and got the chat robot thing...basically told me to get used to it, the old format isnt coming back.
I have found my sleep tracker is not getting the sleep and wakeup times any near close to accurate.

[AnnStumptown]

Thank you! I hope Fitbit listens!

[Clifford2rocky]

Why should we have to pay to upgrade in order to get the graph we’ve
enjoyed for many years? This sounds like the new owner trying to extract
more money. They already caused many users to have to buy new devices
after their firmware “update” destroyed the battery life of year old
devices.

[Morriso]

Thank God for this knowledgeable backup to what most are us thinking/saying of this atrocious “update”.
Sent from my iPhone

[Morriso]

👍
Sent from my iPhone

[BenFromTheBlock]

The sleep graph is incredibly hard to use

• Scale on bottom is unclear

• Scale doesn’t have hour dividers

• You can’t see the timings of little sleep sections, if there is for example some time awake it’s hard to click on as the highlight with the time just lands on Light Sleep next to it

• Doesn’t have the nice colours anymore 

• The time totals on the left get in the way of the graph lines

Please allow us to switch back 

[Barmygirl23]

Please listen to users and either change the sleep data back to an easier to read and more informative style, or give us the option to change back. This new data graphic is appalling. Impossible to read, lacks key information, is ugly, not user friendly and basically just awful. I'm not even sure what the rationale was for the changes...how can this version be better? 

I hate it. 

[CRoberts75]

Someone posted that, but I am not sure if that is true.