Bring back the old sleep summary page

[GMan1000]

When I had my Charge 5 and the first few weeks of having my Charge 6 the app would give me a sleep summary page with, Sleep Stages, Time in each stage, Oxygen levels and Bedtime and wakeup all on a handy page. Since a recent update I now seem to get a much more basic three tiles and I have to open each one and look through for all the information.

[rrreuter]

Fitbit. Please return to the last version of the sleep reporting. The new version is difficult to read and not intuitive. 

[gogoalix]

I agree! It’s now impossible to see what time I woke up without the hourly benchmarks— this is a huge step backwards 

[JennX]

I am so tired of Google changing things just to change them. The sleep tracking module was the only reason I subscribe to Fitbit premium. But this new UI change has rendered that uncessesary. If they don't fix the app prior to my renewal, not only will I not be renewing my subscription, I will be looking for another fitness tracker.

Does anybody have experience with a sleep tracking solution that works well for them?

[Stephab]

@ChloeEliz Yes! It took me too long to find the other sleep thing, I only persevered because the math wasn't mathing! Fitbit: you slept 6 hours. Graph: 3.5 hours... It's not useful at all.

[DvM77]

Sent from my iPhone

[SimplifiedSleep]

After examining the feedback, I’m compelled to provide additional insights. While the data consistency across website platforms remains intact, the recent app update prompts an opportunity for the Google team to reevaluate its functionality. Notably, the inability to rotate the data chart horizontally on mobile devices impedes clear visualization. Instead, the vertical compression of data results in a cluttered interface, hindering the accurate portrayal of trends. Moreover, the inclusion of a dotted line may present readability challenges for users with visual impairments.

I rely on other devices to access the preferred view, but the transition from an easily readable interface to one that is more complex and crowded with overlapping data necessitates additional clicks to retrieve previously accessible information. If the app intends to offer more comprehensive information, it would be beneficial to communicate this to users and potentially capitalize on new sales opportunities upon updates. However, if there are no imminent plans to enhance features such as oxygen levels or simplify benchmark and 30-day views, offering the option to revert to historical views could mitigate user frustration.

This feedback provides valuable insights for consideration, particularly in maintaining a balance between innovation and adhering to fundamental product marketing principles. As a fellow corporate Marketing Manager specializing in digital experience, I understand the pursuit of industry standards, but it’s imperative not to overlook the importance of foundational product marketing and protocols.

[HLHArvada]

Excellent points. Thank you for this!
Sent from my iPhone

[annieb57]

Good points, well made but I doubt they are listening. It would appear
that we are collateral damage.

[CRoberts75]

Most of us were happy with the previous version. Many chose FitBit BECAUSE
of the good sleep data. Particularly the graphics showing breathing
patterns during the hours of sleep. So now that data is no longer
available, making it useless to those who chose this tracker specifically
for the breathing pattern. It is very poor customer service to "update" an
app and lose that valuable information. Updates should improve the app, not
destroy it.

[jtpryan]

If you hit the 3 dots and select delete, does that not work?

--

Jim Ryan

©¿©¬

[Uneubu]

The visuals of the sleep info are confusing and unappealing! Bring back the old look! The new app is jumpy, clumsy, and not fun to work with.

[Glensgal]

The change to the sleep summary info was completely unnecessary and certainly not an improvement. In fact, it's quite the opposite. The dark background and curvy lines made sense. Now, it's jarring first thing in the morning and choppy. AND I WANT THE LITTLE SMILING MOON BACK!

[JanS25]

@Glensgal. Today I received a sleep score of 90 for the first time, There
was no smiling moon to greet me. 🙁

[Oborochann]

The new sleep layout is HORRENDOUS. It’s so unpleasant to look at and difficult to read I stopped checking it. I used to love seeing how my sleep was each night and now I don’t even bother. If this doesn’t change I won’t be getting a new Fitbit. Seriously, are you guys trying to make people switch to a different product? If so, great job. 

[BusyA]

It’s interesting how many people have commented on the motivation that lay in the old graphics which were scrapped in this update. I used to find the moons were encouraging even if I hadn’t had a particularly good night’s sleep. It really was user-friendly. And the new all white display is very tough on the eyes on waking.
I also would like to have back the “typical range for women your age“ which has been replaced with “typical range for people like you “ which is frankly meaningless.
Sent from my iPhone

[annieb57]

90 Wow, well done. I’ve lost the fireworks when I reach 80 which is a very rare occurrence for me.
The Fitbit team assure(sic) me that there is a bug on the benchmark graph, they are working on it and it should be restored in due course.

Sent from my iPad

[sicklittlemonke]

Totally this. If I wake up for an hour or so, I still want the rest of my sleep analysed! It used to do this! It's a downgrade.

[NorfolkGranny]

I completely agree about the new sleep app. It's inreadable. I've never had cause to complain about Fitbit but this upgrade is SO awful I simply had to comment. Please, please revert to the old one.

[NorfolkGranny]

If anyone at Fitbit HQ reads these comments, can you please either make the new Sleep screen more readable or revert to the old one? The new one is very confusing. Why fix something that wasn't broken?🤷‍:female_sign:

[hdemore111]

Helen

Helen Demore

[Purplenessrules]

I miss the moon, I miss dark mode and after 15 loyal fitbit years I'm now looking at a garmin watch.

Why would you alienate users Google, imagine the power you could have harvested from us happy fitbit users. 

Instead you've annoyed pretty much most of us 😢

[Higq]

My goodness what were developers thinking I cannot make heads or tails

of this new sleep app info! It doesn’t even record sleep accurately. Obviously they are not users of the Fitbit to which I have been extremely loyal. Please bring back the sleep app in its prior version and never feel an update is necessary. 

[DvM77]

Seems a waste of time to keep posting on this site. No response from Fitbit… they already have said they have no intention of changing back and they really don’t care that everyone is upset. Discontinuing Fitbit in other countries and their lack of any meaningful response to everyone seems to indicate their level of concern for Fitbit customers.
Just go with another watch… There are many others out there.. Stop wasting your time with Fitbit!

Sent from my iPhone

[Ralphart]

• New sleep chart is dog-ugly and hard to read. Does Fitbit even bother to do usability testing with actual users before rolling this sort of change out? Please bring back the old one or have it as a user selectable option! Please!!!

[kirmik]

With each update the application gets worse and worse. It seems that the guys have drawn cartoons before and simply don’t understand how to show technical information on the screens. I’ve unsubscribed from premium, but I’m still wondering what else they can do.