Bring back the old sleep summary page

[GMan1000]

When I had my Charge 5 and the first few weeks of having my Charge 6 the app would give me a sleep summary page with, Sleep Stages, Time in each stage, Oxygen levels and Bedtime and wakeup all on a handy page. Since a recent update I now seem to get a much more basic three tiles and I have to open each one and look through for all the information.

[mikebike999]

Please bring back the sleep chart. The one you have now is like "connect the dots". Really? What? Are we 4 years old here? 
It's real bad UI/UX Design now. It's hard to read and NOT pleasing to the eye at all. What you had before was just fine.

Please bring back the previous or give us some better cool design. But PLEASE get rid of this "connect the dots" that you have now. Thank you. 

[jtpryan]

I'm not following the issue here. If I click week, I see every day during
that week and how many steps I walked each day. Then if I want to go back
further or ahead, I use the arrows next to the weekly dates on the top.
All the days in that week are displayed below the chart.

I honestly don't even remember how it used to be, but this works for me.

Versa 4
Pixel 6 pro.

[meleas3]

I would love to know what the “fix” is and how to implement it. Thanks!

[Sedita1]

I use an Apple watch and have also used the Fitbit. I liked the Fitbit better for sleep and calorie/steps because of the battery life but mostly for the simplicity of the data it provided. Not sure what they were thinking when the changed the sleep data, but they need to go back to the original format, or they will lose customers like me.  

[Wendy3456]

Coming to the conclusion Google wants to phase out Fitbit and move us to their Pixel watch. They aren’t stupid and this sleep display is noticeably worse, delivering less data, and less readability. I also miss a few other things they’re removed from the app like some heart rate charts. I think it’s intentional The fact they’ve stopped selling Fitbit in 28 other countries also points to eventual phase-out.

I’ve used Fitbits for 6-7 years and I’ll miss the slim, light weight and old clean displays. But this experience certainly doesn’t move me toward a Google Pixel (or any Google product). I’m looking at a Garmin or an Apple Watch.

Sent from my iPhone

[SuchADiva]

Thanks. I was just thinking about doing that!


Yesterday is history.
Tomorrow is a mystery!
Today is a gift!
That’s why we call it the present!
Enjoy your gift of today!
Blessings!

Cindy

[SunsetRunner]

Yes, I have that issue. I would also like to know why has the sleep data taken away easy weekly viewing of the time of being asleep and waking up not just sleep duration. This is important for me as I have Delayed Sleep Phase Disorder as well as sleep apnea and insomnia. Being able to show my specialist the times asleep (e.g. 3am - 11.30 or, 6am to 1pm) as well as duration, helps back up what I tell them my sleep experiences are.  

[SuchADiva]

Love this! I wish our dissatisfaction would be acknowledged. Maybe, just maybe they are working on fixing it behind the scenes. One can only hope!


Yesterday is history.
Tomorrow is a mystery!
Today is a gift!
That’s why we call it the present!
Enjoy your gift of today!
Blessings!

Cindy

[Wendy3456]

Coming to the sad conclusion Google wants to phase out Fitbit and move us to their Pixel watch. They surely know this sleep display is noticeably worse, delivering less data, and less readability. Not to mention all the negative feedback. I also miss a few other data elements they’re removed from the app in recent months like some heart rate charts and easy ways to look at longer periods for steps etc. I think it’s intentional The fact they’ve stopped selling Fitbit in 28 other countries also points to eventual phase-out.

I’ve used Fitbits for 6-7 years and I’ll miss the slim, light weight device and their old clean informative displays. But this experience certainly doesn’t move me toward a Google Pixel (or any Google product). Currently looking at a Garmin for fitness and sleep tracking only, or an Apple Watch if I find the rest of the features useful.

[DvM77]

Absolutely spot on! It is obvious that Fitbit could care less about their customers and can’t even communicate with us concerning these complaints.
Moving on from this site and this product.

Sent from my iPhone

[Tcarnazza]

I found it and installed the old version. It worked! The ones "golfer" posted did not install without "a bug". Do internet search  for fitbit fix and choose the guide on Reddit. Follow instructions.Sent from my T-Mobile 5G Device

[golferhcw]

I can't even get a reply from a moderator. I have asked 2 for an update as
to when we might see at least some information as to if an update is in the
works. NO RESPONSE, silence.

[Gico16]

Please count my vote on bringing back the original and previous Fitbit version. Uggghhh. Thus latest version has a horrible, very unfriendly Sleep section, as opposed to the previous  version. So many, like myself,  use the Sleep function of the app stats, as SOON as we look into the app each morning. I was one of the very first to make note of thr distaste of this latest Fitbit "downgrade", when it was first posted on by a Fitbit associate.....asking for Feedback. 

Please, please heed this feedback, that has consistently detested the new version, and bring back the previous one that everyone absolutely loved. 

[annieb57]

I don't know if this helps but I got this from the Fitbit Users UK Facebook
page and I'm a bit worried about mentioning it in case I lose it.

Click on the You tab at the bottom of the page. The next page that opens
is Community with a series of coloured pictures across the top of the page,
scroll right until you find the picture that says 'Feed'. Tap on that and
near the top of the page is a blue running man and a navy moon. Tap on this
and it will open another page with a series of boxes. Tap on the box that
says Sleep and you have a daily/weekly list of your sleeps. Check out
Activity/ Exercise too.

Hope that helps you and your doctor.

[Samtango71]

It's horrible

[BusyA]

@annieb57 this is genius
How nice to see it like this
Thank you!
Sent from my iPhone

[ChloeEliz]

@annieb57  Thank you for this! It has the old weekly exercise format too. Thanks so much!

[Marivivi25]

Thanks! Does it work with iPhone please?
Sent from my iPhone

[Advantent]

Fitbit has pulled its email support. After the last update, they stopped doing email support. As little as only a week ago, I was working through tickets via email. Note:

"While we’re no longer offering support by email, if you don’t see what you’re looking for or need additional support, you can always chat with us online or give us a call."

[SuchADiva]

Thanks


Yesterday is history.
Tomorrow is a mystery!
Today is a gift!
That’s why we call it the present!
Enjoy your gift of today!
Blessings!

Cindy

[ldl01031]

I guess google is waiting for people to stop complaining. Much easier to do that than actually do something users are asking for - well, anything that won't immediately generate any new revenue anyway (lost revenue? how many will leave because of this? if I had a 1:1 replacement, I 100% would). A semi-sweet victory is that the web site (once you ignore the warning that 'this is old stuff, leave here and get the new stuff') has a beautiful, extremely easy 'analysis at a glance' chart. Which is easier to understand, this?

Or this:

[Nawtykitty]

@BJEANW. Yes. I agree. If they have the ability to change the info to a useless jumble of junk, they have the ability to reprogram it back.

[ShallyO]

I agree.  I am not a fan at all of the new sleep "graph".  It's very difficult to read.  I'm not a fan of the new layout of the "Today" page since Google took over either.  I thought everything before was just fine.  Not sure why they felt the need to make changes.  If they were changes for the better, I would be more accepting, but they are not.

[Rentaylore]

I agree. First, the awful update late last year with giant, obnoxious lettering and a lack of the color it used to have. Now, my sleep chart is goofed up with some sad excuse of a chart and missing time labels. It seems my fitbit has also stopped recording my naps for whatever reason. I was 75% sure I'd be switching devices after this one dies, and now I'm pretty much 100% sure. I've never owned a product in my life that has reverted from something so good to something so terrible in a matter of months. 

[Trpt1968]

Thanks to Advantent for the fix. It worked, for now.